Camera Problems

There are numerous issues that can cause problems connecting to cameras. Each camera manufacturer and Operating System has their own set of unique characteristics. If you have problems connecting to your camera, please verify the following:

• Verify that your camera is connected properly
• Ensure that the native software your camera manufacturer provides works. Try to upload pictures from your camera using the software supplied from the camera manufacturer.
• Verify you can use Windows Explorer to access the pictures and try to copy some from the camera using Windows Explorer.

If you are unable to get FotoAlbum to connect to your camera, then please contact FotoTime support at support@fototime.com. We will need detailed information on the following in order to help solve your problem:

1. The make and model of your camera.
2. The Operating System (Ideally, copy the information from "Help->System Information" into the e-mail)
3. How the camera is connected (Serial, USB, etc).
4. What version of the camera drivers you installed (from the camera manufacturer).
5. The exact error message displayed when trying to connect.